Refund Policy

Welcome to North Tone (operated by Bendor Shick Triffon) ("we," "us," "our," or "North Tone"). We are committed to providing high-quality music products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued. We aim for this policy to be clear, fair, and transparent.

Please read this policy carefully before making any purchase or booking any service from our website www.bendormusic.com.

1. Digital Products (Music Stems, Tracks, Loops, Pre-Made Video Lessons)

• General Policy: Due to the immediate, irrevocable access and nature of digital downloadable products, all sales of digital products are considered final and non-refundable once the product has been downloaded or accessed by you.

• Before You Purchase: We provide audio previews, video previews (where applicable), and detailed descriptions for our digital products. We strongly encourage you to review this information carefully to ensure a product meets your needs before completing your purchase.

• Limited Exceptions for Refunds/Exchanges: A refund or exchange for a digital product will only be considered under the following specific conditions:

  • Technical Fault: If a digital file is verifiably corrupted or technically faulty, and we are unable to provide you with a functioning replacement within [e.g., 5] business days of your report.

  • Incorrect Product Delivered: If you received a digital product that is demonstrably different from what you ordered and what was described on our website.

  • Transactional Errors: In the case of a confirmed duplicate charge or other clear transactional error on our part.

• Timeframe for Requesting an Exception: Requests for refunds or exchanges under these limited exceptions must be submitted to us within [e.g., 14] days of the original purchase date, accompanied by relevant proof (e.g., screenshots, detailed description of the issue).

2. Custom Music Production Services

• All custom music production projects (e.g., scores for film/games, bespoke tracks for artists) are governed by a separate, written project agreement or contract established between North Tone and the client.

• This agreement will detail the project scope, deliverables, revision rounds, payment schedules (which typically include a non-refundable deposit to secure the booking and cover initial creative work), and specific terms regarding project cancellation and any applicable refunds (full or partial).

• Please refer to your individual project agreement for all terms related to refunds for custom music production services.

3. Music Lessons (Live Online Bookings)

• Client Cancellations/Rescheduling:

  • We require a minimum of 24 hours notice prior to the scheduled lesson time if you need to cancel or reschedule a booked lesson.

  • Lessons canceled or rescheduled with sufficient notice (as defined above) may be fully refunded or rescheduled without penalty, at your option.

  • Lessons canceled with less than the required notice, or if you do not attend a scheduled lesson (no-show), will generally not be eligible for a refund or free rescheduling.

• Pre-Paid Lesson Packages (e.g., discounted bundles):

  • If you purchase a package of lessons and wish to cancel the remaining unused lessons, please contact us.

  • Refunds for the unused portion of a package will be considered. If a refund is approved, its value will be calculated by deducting the full standard, non-discounted hourly rate for any lessons already taken from the total package price paid.

• Cancellations by North Tone: In the unlikely event that we need to cancel a scheduled lesson, you will be promptly notified and offered the choice of a full refund for that lesson or rescheduling at a mutually convenient time.

4. Mobile Studio Recording Services

• Mobile studio recording services are also subject to a separate, written service agreement established with the client.

• This agreement will outline the service details, fees (which may include a non-refundable deposit and/or travel surcharges), and specific terms governing cancellations and refunds. Please refer to your individual service agreement.

5. How to Request a Refund or Discuss a Cancellation

• To request a refund, discuss a cancellation, or report an issue with a product or service under the terms outlined above, please contact us directly at: [Your Customer Service/Contact Email Address]

• Please provide your full name, order/booking confirmation details, and a clear explanation of your request or issue. We aim to review and respond to all inquiries within [e.g., 3-5] business days.

• If a refund is approved, it will typically be processed back to the original method of payment within [e.g., 7-10] business days, unless otherwise agreed.

6. Policy Changes

North Tone reserves the right to modify this Refund Policy at any time. All changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically. Your continued use of our services or purchase of our products after any such changes signifies your acceptance of the revised Refund Policy.

7. Contact Us

If you have any questions about this Refund Policy, please do not hesitate to contact us at: [Your Customer Service/Contact Email Address]